1 / 3Vue Cinema Thurrock
📍 West Thurrock, East of England
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Vue Thurrock offers multiple screens with comfortable seating, cafe facilities, and free parking. Customer service staff are praised for handling booking errors and issues efficiently.
🏆 Funzaroo Verdict
Families who encounter booking issues or need assistance will find the customer service staff genuinely helpful and efficient. The screens and seating themselves are comfortable. Families with young children - particularly daughters - should of the toilet supervision incident in reviews and take appropriate precautions.
ℹ️ What to Know Before You Go
💬 What Families Are Saying
View all reviews →2,528 Google reviews
G Reviews from Google
Alicia Alicia
9 months ago
“I had a really positive experience with customer service today. The lady Mpho who helped me was extremely kind, patient, and efficient. I had accidentally booked my tickets for the wrong venue, and she guided me through refunding them and booking new ones without any hassle. She was very helpful and understanding throughout the process, and made what could have been stressful very easy. Excellent customer service thank you so much.”
Keith Bridges
a year ago
“£4 for a bottle of lipton. That is what i'll always remember about my visit when I went to see Tron Ares. Cinema was clean and seats comfy. Shame the food and drink is extortionate prices.”
📊 Commonly mentioned in Google reviews
Based on Google review tagsScreens
108 reviews
Comfortable seats
86 reviews
Queue
41 reviews
Vip seats
39 reviews
Dirty seats
16 reviews
Overview
Comfortable seating across multiple screens with a cafe and free parking on-site. Customer service staff resolve booking mistakes and issues promptly and with patience. Food and drink pricing is significantly above standard retail. Cleanliness in the foyer seating area and some screens has drawn consistent criticism in recent visits, including reports of floor debris and odour. One incident involving a male staff member entering the women's toilet without announcement is on the review record.
