Jump Heaven LTD

“Was at jump heaven yesterday for our boys 8th birthday party and are party organiser Molly was outstanding and very helpful can’t recommend this enough well done molly on excelling in your roll ps hope you enjoyed the cake”

“Had a party for my son today and the kids absolutely loved it - plenty to do and keep them occupied. What let our experience down was the total lack of organisation.... it was utter chaos.We were informed we would have a party coordinator greet us upon entry and talk us through everything. That didnt happen, and we were all sat there for ages having no clue what to do as no one could be found. We were then told that they would get the children off the trampolines and into the party room however they could not get them all off as they use an announcement which you could barley hear over the noise from other visitors (it was super busy). When asked if we could go on to round the children up they said no and they would do it. In the end a parent purchased jump socks had to go on to round up the remaining children as 10/15 minutes passed by and still the remaining children were not present, resulting in a rushed experience in the party room. The total lack of organisation, overbooking and evidently understaffed was dissapointing. When you are paying £200+ for a party you expect everything will be arranged and organised properly. We feel like jump heaven missed the mark here. We were assured we would have help and guidance which was pretty much absent. Most of the staff were lovley and the girl in the party room with us was a great help when we eventually saw her! Theres was a couple of staff members who didnt have the best attitude but I suppose you get that everywhere. It was a fun party for the children though and they had fun which is what matters. Just us parents have a few grey hair after the experience.”